Return Policy

You have a 14-day statutory right of withdrawal from the day you received the goods. You may examine the goods as you could have done in a shop without losing that right. If you have handled them beyond that we may deduct for the diminished value, but we cannot refuse the withdrawal. Please include the original packaging if you still have it. That is a request, not a condition.

1. Email info@enequi.com with your order number and return reason.
2. You receive a return label within one business day.
3. Drop the package at your local carrier point.
4. We refund within 14 days after receiving and approving the return.

Made-to-order items, sealed products opened for hygiene/safety reasons, and initiated digital downloads cannot be returned.

For withdrawals, the customer pays return shipping. If the item is defective or we made an error, we cover the full cost.

Report defects within a reasonable time. EU consumer law gives you up to 3 years of warranty against defects.

Refunds are issued to the original payment method.

info@enequi.com · +46 (0)10 122 17 05

If you are not satisfied with how we handled your case, you can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se. We follow the board recommendations. If you live in another EU country, contact your European Consumer Centre, www.eccnet.eu.